Return Policy Page

RETURN POLICY

If you wish to return any items of purchase that you have made using our website, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you through the process via email info@lakshmibrand.co.uk and we will get back to you or contact +447947999643

CONDITIONS FOR RETURN

• Please notify us about the damaged goods or defective product with product picture via email
• Notify us the issues within 24 hrs of delivery
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packaging should be strongly and adequately packaged so that there is no further damage of goods in transit.
• We are unable to accept returns for perishable goods which include frozen items.

REFUNDS

• Any refund due will be processed within 10- 15 working days of us receiving the goods.
• Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material, and return postage fees.
• Any goods dispatched by us in error remain the property of Lakshmi Brand. If you receive any goods by mistake, that wasn’t ordered, please contact us within 2 days to arrange a pickup